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Privacy Policy
This Privacy Policy explains how Drakaris Casino may collect, use, store and protect personal information when you visit the website, create or use an account, contact support or use related services. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other relevant notices. By using the website, you acknowledge that information may be handled as described below. We aim to collect information fairly, use it for clear purposes and take reasonable steps to protect it.
Drakaris Casino holds a licence issued by the Tobique Gaming Commission in New Brunswick, licence number 0000002. The site operates under KYC and AML obligations set by that regulator, with EGIS available as an independent dispute resolution body.
Information we may collect
The information handled by an online casino will depend on how you use the website and services. We seek to collect information that is reasonably necessary for account administration, safe operation, customer support and compliance with applicable requirements. Information may be collected directly from you, automatically when you use the website, or from service providers and verification sources where this is permitted.
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and preferences. We may also keep records of communications with you, including questions, complaints, requests and information provided to customer support. Some details are needed to create, maintain and secure an account, while other information helps us respond to your enquiries and provide a more relevant service.
Verification and identity information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. This can include information shown on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. Such checks help prevent underage access, impersonation, money laundering, fraud and other misuse of the website.
Payment and transaction records
We may handle details about deposits, withdrawals, wagers, account balances, bonuses or other account activity, together with payment status and related transaction references. Payment providers may process payment information under their own privacy notices. We aim to limit the payment information retained by the website to what is needed to process transactions, reconcile records, provide support, manage risk and meet legal or operational requirements.
Device, usage and cookie data
When you access the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, access times, pages viewed, referral information and general location information inferred from technical data. We may also receive information about how you interact with the website, including errors and security events. Cookies and similar technologies may be used to remember settings, support login functions, measure performance, maintain security and understand website usage.
How and why information is used
Personal information may be used for the following purposes. We will not use information in a way that is incompatible with the purpose for which it was collected, unless a different use is permitted or required by applicable requirements.
- Creating, administering and securing your account, including confirming login activity and account ownership.
- Providing access to games, account tools and other website features, and keeping the service functioning correctly.
- Processing deposits, withdrawals and other transactions, checking payment activity and resolving transaction issues.
- Carrying out age, identity, customer due diligence, fraud prevention, anti-money laundering and security checks.
- Monitoring activity to identify suspicious, unauthorised or prohibited conduct, protect players and maintain the integrity of the website.
- Responding to questions, complaints, technical issues and responsible gambling enquiries, and keeping appropriate support records.
- Meeting legal, regulatory, tax, accounting, audit, dispute resolution and record-keeping obligations that apply to the service.
- Improving website performance, user experience, safety and reliability through testing, analysis and service management.
- Sending service messages about accounts, transactions, security, changes to the website or other information necessary to provide the service.
- Sending marketing communications where permitted and, where required, where you have provided consent or another valid permission applies.
We may combine information from different interactions to maintain accurate records, detect risks and provide support. Access to personal information is limited to people and service providers who need it for an appropriate business, technical, legal or operational purpose. Depending on the service involved, information may be handled by payment providers, identity and verification providers, technology providers, customer support providers, security specialists, professional advisers or other contractors. These parties are expected to handle information securely and only for authorised purposes.
Information may also be disclosed where necessary to protect the website, players or the public, investigate suspected unlawful activity, respond to a valid legal process, enforce applicable terms, or support a business transfer or similar organisational change. We do not treat personal information as public content merely because it has been provided through the website.
Cookies, security and retention
Cookies are small files or similar technologies stored on, or associated with, your device. Some cookies are necessary for core functions, such as maintaining a session, remembering choices, supporting security or enabling pages to work properly. Other cookies may help us understand website traffic, improve features or measure the effectiveness of communications. The types and duration of cookies may change as the website develops.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some account or website functions may not work as intended. Browser controls generally apply to the device and browser where the choice is made, so you may need to repeat your preferences on another device or browser.
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and staff or provider procedures. No website, device or transmission method can be guaranteed to be completely secure. You should use a strong, unique password, keep your login details confidential and contact support promptly if you suspect unauthorised account activity.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational considerations.
If information is handled outside Australia by us or by a service provider, appropriate arrangements may be used to support secure handling and lawful transfers. The privacy practices of an external provider may also be described in that provider’s own privacy notice.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed or may lawfully be removed, and withdrawing consent to marketing communications. Withdrawal of marketing consent will not affect service messages needed to administer your account, process transactions, protect security or meet legal obligations.
To exercise your data rights, ask a privacy question or make a data request, contact support@drakariscasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records.
We will consider and respond to requests within a reasonable period, subject to applicable requirements, the complexity of the request and any need to complete identity or security checks. In some situations, access, correction or deletion may be limited or refused, for example where information must be retained, disclosure would affect another person’s privacy, a request would compromise security or an exception applies. If deletion is not possible, we will explain this in general terms where appropriate.
You can usually stop promotional emails by using the unsubscribe option included in the message. You may also contact support@drakariscasino.top to withdraw marketing consent. Unsubscribing from marketing does not close an account or cancel service communications. If you believe information has been handled incorrectly, you may first contact us so the concern can be reviewed and addressed.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on this page, together with its effective or update date where relevant. You should review the policy periodically. If a change is significant, we may provide additional notice through the website or by another suitable method.